Computermart Kenya Warranty Policy

Effective Date:  01/08/2023

1. Warranty Coverage
Computermart Kenya offers a standard 12-month warranty on all computers and electronics purchased from our store. This warranty covers manufacturer defects and hardware failures that arise during normal use of the product. The warranty period starts from the date of purchase.

2. Items Covered Under Warranty

  • Computers (Desktops & Laptops)
  • Computer Components (e.g., Graphics Cards, RAM, Power Supply Units)
  • Accessories (e.g., Monitors, Keyboards, Mice)

3. What the Warranty Covers

  • Manufacturer Defects: Issues resulting from faulty manufacturing or components.
  • Hardware Failures: Issues such as hard drive failures,  or faulty power supplies.

4. What the Warranty Does Not Cover

Our motherboards, logic boards, circuit boards and keyboards are all covered by the manufacturer’s limited warranty.

  • Accidental Damage: Damage due to drops, spills, power surges, or any other accidental events.
  • Software Issues: Problems arising from software installations, malware, or viruses.
  • Unauthorized Repairs/Modifications: Any repair, modification, or tampering by third parties other than Computermart Kenya or the manufacturer.
  • Normal Wear and Tear: Gradual deterioration such as worn-out batteries, fading keys, or scratches.
  • Client Negligence or Misuse: Any damage resulting from improper use, negligence, improper installation, or failure to follow the product instructions.

5. Claiming Warranty Service
To make a warranty claim:

  1. Bring the faulty item along with the original receipt to Computermart Kenya or contact our support team at (+254) 702416841.
  2. Our team will assess the issue to determine if it falls under warranty coverage.
  3. Repairs will be performed by our technicians, or we may send the product to the manufacturer for further inspection.

6. Repair or Replacement
If a product is found to be defective under the warranty period, Computermart Kenya may, at its discretion:

  • Repair the product free of charge, or
  • Replace it with an equivalent product.

7. Warranty Limitations

  • Consumable Components: Items such as batteries, chargers, and cables are subject to limited warranty periods and may not be covered for the entire 12 months.
  • Software and Data Loss: We are not responsible for any data loss during repairs. Customers are advised to back up their data before submitting products for warranty service.

8. Warranty Transferability
The warranty is non-transferable and only applies to the original purchaser of the product.

9. Extended Warranty
For additional peace of mind, customers can purchase an Extended Warranty Plan for up to 3 years of total coverage. Please ask our sales team for details.

Contact Information
For any warranty-related questions or service requests, please contact:

  • Phone: (+254) 702416841
  • Email: info@computermartkenya.com
  • Address: Suite 1, 7th Floor, Bihi Towers, Moi Avenue, Nairobi Kenya

Computermart Kenya is committed to providing quality service and support for all our valued customers.(+254) 7024168

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