We want you to be happy with your purchase from our electronics shop. If you are not satisfied with your product, you can return it within 14 days of delivery for a full refund or exchange, subject to the following conditions:

  • The product must be in its original packaging, unused, undamaged, and in the same condition as when you received it.

Please Note: The seal MUST not be broken.

  • You must provide proof of purchase, such as a receipt or invoice.
  • You must contact us before returning the product to obtain a return authorization number and instructions.
  • You are responsible for the cost and risk of returning the product to us. We recommend that you use a trackable and insured shipping service.
  • We will process your refund or exchange within 14 days of receiving the returned product.
  • Refunds will be issued to the original payment method. Exchanges will be subject to availability and shipping charges.

We do not accept returns or exchanges for the following products:

  • Products that have been customized, modified, or personalized according to your specifications.
  • Products that have been damaged or tampered with by you or a third party.
  • Products that are not in their original packaging or condition. Damage costs may apply to broken seal packages.
  • Products that are no longer in stock or discontinued.

For more information contact us on info@computermartkenya.com

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